My family recently spent 7 nights at the
Residence Inn by Marriott - Colorado Springs North (https://www.marriott.com/hotels/travel/costw-residence-inn-colorado-springs-north-air-force-academy/) in a 2 bedroom suite
and while there were MANY issues with our stay, there were also really
good things too.
I'll start with the good:
-Room was ready on time.
-Staff
was extremely friendly and even knew us by name and went out of their
way to be kind to our daughter (who was 1.5 at the time of the stay)
-Great location
-Free Parking
-Clean
And on to the not so good:
-Even
though we requested the top floor months in advance and again a week in
advance, we were put on the 3rd floor with a LOUD group above us for
the first half of our stay. At no point were we offered to move to the
4th floor after that group checked out. AND another group was put above
us. While they weren't AS loud, it would have been nice to have our
request honored.
-We also requested our room face the mountains, this request wasn't honored either.
-Housekeeping
always came LATE to our room, close to dinner time, which resulted is
not having our room cleaned a few times. One time they even put a sign
on the door that we didn't need service, but our door handle was STILL
in our room.
-Breakfast ran out really quickly
Overall,
we would stay here again, but would hope to have the top floor. Would
also hope that housekeeping would come a bit earlier in the day.
