Our family was excited to visit Kalahari in the Poconos (http://www.kalahariresorts.com/pennsylvania). Our 2.5 year old daughter LOVES swimming and we showed her a few pictures to get her ready for the waterpark. As soon as we arrived, she was anxious to get right into the pool.
We booked the regular Desert Room with 2 Queen Beds and it was a good size for our family. In addition to the 2 Queen Beds, there is a queen size sleeper sofa, microwave, Refrigerator, Free high speed Internet access, Ironing board and iron, In-room safe, Complimentary access to Fitness Center, Table and chairs, HD Television.
Upon checking in, we were extremely happy with how clean everything was. All in all, our family enjoyed our stay. The waterpark itself entertained all of us, the chlorine smell wasn't overwhelming and our skin didn't get any rashes! The toddler area is really nice and that is where I spent most of the time. My husband did go on a few of the other slides and he said they were great!
The first complaints we had was the bathtub in our room wouldn't fill. It is a beautiful tub and part of our routine with our daughter at night is to have a bath before bed. After repeated calls to have it fixed went unanswered, we gave up and were forced to give our daughter a shower every night. This is extremely inconvenient for many families and even when we mentioned it at checkout, no one apologized. Four days without a broken item to be fixed is unacceptable, especially at the prices they are charging.
The second complaint was the food. While I was surprised it wasn't more expensive, I was disappointed in the offerings. Almost everything is fried or carb heavy! After the 2nd night we had to leave the resort to have dinner elsewhere. Even our daughter was happy to eat something other than pasta or chicken fingers! We would've had every meal in the buffet, but it was only open for breakfast while we were there. Apparently they make the call base don occupancy as to whether to open the buffet for dinner or not.
Third complaint was the hot tub area. There are signs posted that no children should be in the hot tub. While my husband was playing basketball with our daughter, I snuck away to the hot tub and was upset with how many unsupervised children were in there. After about 10 minutes, my husband and daughter came to the side of the hot tub to get me to go for lunch. My husband was immediately apprehended and warned "no children in the hot tub" at this point I snapped back and told the "Head Life Guard" he should be less concerned with a supervised child NOT in the hot tub and focus his attention 10 feet away to a bunch of children splashing and screaming. He did go over to talk to them, but I was already annoyed.
While I would probably go back to this resort, I likely will not stay longer than 2 nights. With a 4pm check in and an 11am check out, you almost need 2 nights to be able to experience the resort.
